At South Sound Vapor Online Magazine, we are committed to maintaining the highest standards of journalistic integrity and providing accurate, fair, and engaging content to our readers. We value feedback from our audience and take complaints seriously. This Editorial Complaints Policy outlines our process for handling editorial complaints and provides guidance on how to raise concerns regarding our content.

Complaint Submission:

If you have a complaint or concern about any article, feature, or content published by South Sound Vapor Online Magazine, please submit your complaint in writing via email or through our designated complaint submission form. Include the following information:

  • Your full name
  • Contact details (email address and/or phone number)
  • Date and title of the article in question
  • Detailed description of the complaint or concern, including specific references to the content in question
  • Supporting evidence or documentation, if available

Complaint Review:

Once we receive your complaint, we will acknowledge receipt within a reasonable timeframe. Our editorial team will thoroughly review the complaint, including the relevant article and any supporting information provided. We will ensure that the complaint is handled by an impartial and independent party who was not involved in the creation of the content being complained about.

Resolution and Communication:

We strive to address complaints promptly and fairly. Upon completion of the review process, we will respond to you with our findings and any necessary actions taken. If we determine that an error or inaccuracy has occurred, we will correct or clarify the content accordingly.

Corrections and Clarifications:

In cases where a complaint is found to be valid and the content requires correction or clarification, we will promptly publish a correction or clarification notice on the relevant article or in a subsequent article. We are committed to ensuring that our readers have access to accurate and updated information.

Appeals:

If you are not satisfied with the outcome of your complaint, you may request an appeal. Please provide additional information or evidence that supports your appeal and explains why you believe the original decision was incorrect. Your appeal will be reviewed by a senior member of our editorial team who was not involved in the initial review process. The decision of the appeals review is final.

Anonymous Complaints:

We strongly encourage complainants to provide their contact information to facilitate effective communication and resolution. However, we also accept anonymous complaints. While we will make every effort to investigate and address anonymous complaints, the nature of anonymity may limit our ability to provide a detailed response or seek further clarification.

Privacy and Confidentiality:

We respect the privacy and confidentiality of complainants. Personal information provided during the complaint process will be handled in accordance with our Privacy Policy and used solely for the purpose of addressing the complaint.

Contact Us:

To submit a complaint or for further information regarding our Editorial Complaints Policy, please contact our editorial team at [email protected]. We appreciate your feedback and are committed to maintaining the integrity and quality of our content.

Last Updated: 20 june 2023